Returns & Exchanges
At Tori Soudan, we appreciate your business and value you as a customer. As your trust is important to us, we want you to be completely satisfied with your purchase. If you need to return or exchange your purchase for any reason, we are happy to accept returns of unworn merchandise (the soles must be clean) in sellable condition for a full refund, a store credit, or exchange.
- Returns and exchanges are accepted with 7 days that your merchandise is delivered.
- Tori Soudan reserves the right, at its sole discretion, to determine the merchandise is in sellable condition.
How to Make a Return or Exchange
Within 7 days after receiving your merchandise, email us at firstname.lastname@example.org and provide us with your order number. Simply indicate if you would like to exchange or return your merchandise. We will provide you with a prepaid shipping label. In order to receive a full refund, your unworn item must be shipped within 2 days from the date that our prepaid label is emailed to you. A store credit will be issued after this period up to 7 days following the date that the shipping label is sent to you. Please allow up to 15 days for processing your return and it will be credited to your original form of payment.