Return & Exchange Information

POLICY

We are happy to accept the returns of unworn merchandise (shoe soles must be clean) in sellable condition within 15 days of the date the order was shipped. We reserve the right to refuse items that show signs of wear.

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RETURN INFORMATION BY PRODUCT TYPE

Full Priced Items:

Full priced items can be returned for a refund, store credit, or they can be exchanged.

Sale Items:

Products marked as “Sale” cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

Final Sale Items:

Products marked as “Final Sale” cannot be returned.

Presale Items:

Products marked as “Preorder” cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

Fundraiser Sales:

Products sold using a fundraiser code cannot be returned for a refund. However, they can be exchanged, or a store credit can be issued.

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HOW TO PROCESS YOUR RETURN

Exchanges:

Exchanges can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. Please allow 3-5 days from the time your return is delivered to us to ship your new item. Return shipping labels are free of charge for exchanges.

Store Credit:

Store credits can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. We will issue a gift card for the same amount of your order (outbound shipping fees are non-refundable). Return shipping labels are free of charge for store credits.

Refunds:

Refunds can be initiated using our online return portal . We will email you once your return is received, inspected, and accepted. Please allow 3-5 days from the time your return is delivered to us to refund your order (outbound shipping fees are non-refundable). It will take 1-3 business days for your refund to appear on your original payment method. Return shipping labels are $12 for refunds.

Return Process:

To start a return, simply enter your order number along with your zip code, phone number, or email address using our online return portal. You will be able to print a label for the return. 

Shipping labels for exchanges and store credits are free for our customers. There is a $12 fee for return shipping labels.

Please email us at info@torisoudan.com if you have any questions.

 

 

 

 

 

 

 

 

 

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